Welcome to our after-sales warranty policy page. We value the satisfaction of each of our customers and are committed to providing the best after-sales service to you. The following is our after-sales warranty policy:
Warranty Period We provide a 12-month warranty period. If you discover any quality issues or manufacturing defects in the product within this period from the date of purchase, we will provide free repair or replacement services.
Warranty Coverage This warranty policy only applies to the original purchaser and covers faults or damages caused by material and craftsmanship defects. This warranty policy does not cover the following:
- Natural wear and tear or normal usage wear
- Damages caused by unauthorized repairs, modifications, or abuse of the product
- Damages caused by accidents, misuse, negligence, or improper use
- Warranty Services If you find any quality issues or manufacturing defects in the product, please contact our customer service team promptly. We will provide the following after-sales services according to the specific situation:
- Repair: We will provide free repair services, including replacement of parts and labor costs.
- Replacement: If the product cannot be repaired or the repair cost is too high, we will provide free product replacement services, including delivery of the new product and the retrieval of the old product.
- Repair and replacement parts we do not support shipping, customers need to bear their own shipping costs
- Other Notes
- After-sales services within the warranty period will be processed according to our standard procedures and guaranteed to be handled as soon as possible.
- If necessary, we may ask you to provide purchase receipts or product serial numbers.
- To receive after-sales services, you need to ensure that the product has been used and stored correctly and comply with the relevant usage instructions and maintenance guidelines.
- This warranty policy does not affect your rights under relevant laws and regulations.
We are committed to providing the best after-sales service to each of our customers. If you have any questions or opinions, please feel free to contact us, and we will solve your problem as soon as possible.