Frequently Asked Questions

What type of wood is used in the wooden watches?

Great question! We continuously source our woods from various suppliers around the world that ensure a sustainable and environmentally friendly supply chain. Some of our most popular watch models are sourced right here in the United States! Below you will find a list of our current wood species offered in our mens wood watches:

- American Walnut
- American Maple
- American White Oak
- Ebony Sandalwood
- Red Sandalwood
- Zebrawood
- Bamboo
- Koa

Will your watches fit small and large wrists?

Yes, they will! Our wooden band watches fit wrist sizes as small as approximately 4inches and can be extended nearly infinitely to ensure proper fitment on your wrist. Check out our wooden watch band resizing tutorial here. Our leather band watches are equally as versatile and fit up to approximately 9-10” wrists depending on the specific model. Unlike wooden watch bands however, leather bands do not offer the ability to increase the length by adding additional links.

Can my Wooden band be resized? 

It sure can. Check out our how-to resize a wooden watch band section here

How do you change a wooden watch battery? 

Yup! Just send us a quick note including your order number and we will be happy to assist in replacing your watches battery. Alternatively, nearly any jeweler local to you will be able to replace your watches battery.

What battery does my wood watch use and where can I buy it? 

You can contact us by email : shifenmei@hotmail.com，Your order is under warranty, we are free to replace it for you, but shipping costs are your own responsibility.

Are Wood Watches waterproof? 

NO! Do not swim in your wood watch! I repeat, do not swim, snorkle, boogity woogy board, synchronize swim, marco polo, or compete in olympic high diving wearing a wood watch! Our watches are resistant to simple splashes (IE: Washing dishes, rain, washing hands) but should not be submerged.

How much do shifenmei Watches weigh?

You’ll have to get your forearm workout else wear. Our wooden watches are light as a feather coming in on average of 1-2 Oz. depending on the specific model. 

Does adding custom engraving increase the fulfillment time? 

Not really. We strive to have ALL orders engraved, and shipped within 1-2 business days. Usually, orders placed on a given day are all shipped together, whether or not engraving was requested.  

How can I find out about promotions and discounts?

Please follow us on Facebook, or Instagram to stay up to date on new product releases, discounts and promotions! We really like when our customers to share photos of there purchases on instagram, please tag us at #shifenmeiwatch

Click Here for Shipping, Warranty, Returns Information

Have another question that should be added to our FAQ page? Send us an email at shifenmei@hotmail.com with any questions, we love hearing from our customers!